Core competencies
- IT operations & service desk — helpdesk structure, SLAs, and workflow clarity.
- Identity, access & endpoint security — SSO, MFA, role alignment, MDM.
- Automation & workflow — approvals, onboarding flows, and reduced manual steps.
- Device & fleet management — encryption, patching, compliance visibility.
- Compliance readiness — SOC 2/HIPAA preparation and evidence collection.
- Tooling & stack rationalization — reduce sprawl, consolidate systems.
About me
I'm Mark. After 25+ years supporting organizations of all sizes, I founded BM Productions to build calm, secure, and auditable IT operations—and to create stability for my family.
In 2024, after ten years of hoping, our son arrived and spent 41 days in the NICU. Shortly after bringing him home, I lost my job. Starting this company allowed me to remain a present father while continuing meaningful work for clients who needed reliable IT and compliance support.
My background began in the U.S. Air Force (communications–computer systems operations), where procedure and security are mandatory. That discipline still drives my work today.
How I help
- Fractional IT operations & security leadership.
- Service desk structure & cleanup.
- Identity, access & MDM management.
- Compliance & audit preparation (SOC 2, HIPAA).
- Remote‑first standards & secure workflows.
- System inventory, consolidation & modernization.
Let’s talk
Quick intro call or a scoped project—happy to jump in.